Does it matter to the consumer if a company is considered good to work for? A happy employee might be a helpful employee, but even then that employee might not be able to help you with a tough issue. Happy employees, human nature being what it is, do tend to “try” harder as a general rule.
So while it’s nice to hear that Cricket has been named a top 100 company to work for, I’m not so sure it means a better experience for the end user. It certainly doesn’t hurt, though, as evidenced by the poor/inconsistent customer service shown by companies by AT&T, which ranks quite low in employee satisfaction according to several surveys.
The award comes from SaVoy Professional magazine, and was awarded to Cricket because of the company’s dedication to diversity. In fact, Cricket prepaid has what they call a Diversity Council, “which leads the development, implementation and measurement of diversity, inclusion and cultural awareness action plans.” Cricket ranks higher than Boost, T-Mobile or Alltel for employee happiness.
All wonderful things indeed. Read more about prepaid cell phones.
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